Cancellation policy
Start of the Right of Withdrawal Information
Consumers have a right of withdrawal according to the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier,
- takes possession of the goods or has taken possession, if you have ordered one or more goods within a single order and the goods are delivered all at once or
- takes possession of the last good or has taken possession, if you have ordered multiple goods within a single order and the goods are delivered separately or
- takes possession of the last partial shipment or the last piece, if you have ordered a good that is delivered in several partial shipments or pieces.
If multiple of the above scenarios apply, the withdrawal period begins only when you or a third party appointed by you, who is not the carrier, have taken possession of the last good or the last partial shipment or the last piece.
To exercise the right of withdrawal, you must inform us
Synapsy Mobile Networks GmbH as exclusive distributor of the Heilnatura brand
Synapsy Mobile Networks GmbH
Wörthstr. 13-15
97082 Würzburg
Germany
E-Mail: service@heilnatura.de
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the sample withdrawal form below, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), immediately and no later than fourteen days from the day on which we receive the notice of your withdrawal from this contract. We will use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you; in any case, you will not be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods promptly and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
The return is at your expense and risk.
You must bear any diminished value of the goods if the diminution in value is due to handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. By “establishing the nature, characteristics, and functioning” is meant testing and trying out the respective goods as you would do in a retail store.
Please use the enclosed return forms and the original packaging for the return. Please complete the return slip fully.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts
for the delivery of goods that are not pre-manufactured and for the production of which an individual choice or determination by the consumer is significant or which are clearly tailored to the personal needs of the consumer;
This also includes medicines and dietary supplements. Since we cannot verify whether the products/medications/supplements have been properly handled after delivery, these products are no longer sold and are disposed of for safety reasons. For this reason, the possibility of withdrawal is excluded for these products.
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on fluctuations in the market to which the entrepreneur has no influence;
- for the delivery of newspapers, magazines, or illustrated magazines except for subscription contracts.
Early Expiration of the Right of Withdrawal
The right of withdrawal expires early in contracts
- for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery (§ 312 g Abs. 2 Nr. 3 BGB (new version));
- for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
End of the Right of Withdrawal Information
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back)
To
Synapsy Mobile Networks GmbH
Katzwanger Straße 150
Building 1d Ground Floor
90461 Nürnberg
Germany
E-Mail: service@heilnatura.de
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods/provision of the following services:
_______________________________________
(please fill out)
Total price of the goods:
_______________________________________
(voluntary information, please fill out)
Ordered on:
_______________________________________
(please fill out)
Received on:
_______________________________________
(please fill out)
Name/Address:
_______________________________________
_______________________________________
_______________________________________
(please fill out)
_____________________________
Date/Signature of the consumer(s)
(Only if the withdrawal declaration is made on paper)